Configure Solicited Remote Assistance
Verified with Windows 11 25H2 — updated on July 30, 2026
Supported on: At least Windows Server 2003 operating systems or Windows XP Professional
Path in the GPO console
Computer Configuration\Administrative Templates\System\Remote Assistance Description
This policy setting allows you to turn on or turn off Solicited (Ask for) Remote Assistance on this computer. If you enable this policy setting, users on this computer can use email or file transfer to ask someone for help. Also, users can use instant messaging programs to allow connections to this computer, and you can configure additional Remote Assistance settings. If you disable this policy setting, users on this computer cannot use email or file transfer to ask someone for help. Also, users cannot use instant messaging programs to allow connections to this computer. If you do not configure this policy setting, users can turn on or turn off Solicited (Ask for) Remote Assistance themselves in System Properties in Control Panel. Users can also configure Remote Assistance settings. If you enable this policy setting, you have two ways to allow helpers to provide Remote Assistance: "Allow helpers to only view the computer" or "Allow helpers to remotely control the computer." The "Maximum ticket time" policy setting sets a limit on the amount of time that a Remote Assistance invitation created by using email or file transfer can remain open. The "Select the method for sending email invitations" setting specifies which email standard to use to send Remote Assistance invitations. Depending on your email program, you can use either the Mailto standard (the invitation recipient connects through an Internet link) or the SMAPI (Simple MAPI) standard (the invitation is attached to your email message). This policy setting is not available in Windows Vista since SMAPI is the only method supported. If you enable this policy setting you should also enable appropriate firewall exceptions to allow Remote Assistance communications.
Registry
Software\policies\Microsoft\Windows NT\Terminal Services Value name: fAllowToGetHelp
Enabled: fAllowToGetHelp = 1
Disabled: fAllowToGetHelp = 0
MDM / Intune (CSP)
./Device/Vendor/MSFT/Policy/Config/RemoteAssistance/SolicitedRemoteAssistance Microsoft Learn documentation Mapping data: Microsoft Learn (CC BY 4.0)
Export Builder
BETAConfigure the state, scope and options, then generate .reg, PowerShell, Intune and SCCM outputs — or add the setting to a multi-setting collection.
These exports write the registry — this is not a managed GPO. ⓘ
.reg file
Windows Registry Editor Version 5.00
; Exported from gporais.com
; Policy: Configure Solicited Remote Assistance
; State: Enabled
; Supported on: At least Windows Server 2003 operating systems or Windows XP Professional
[HKEY_LOCAL_MACHINE\Software\policies\Microsoft\Windows NT\Terminal Services]
"fAllowToGetHelp"=dword:00000001
"fAllowFullControl"=dword:00000001
"MaxTicketExpiry"=dword:00000001
"MaxTicketExpiryUnits"=dword:00000001
"fUseMailto"=dword:00000001More formats (PowerShell, Intune, SCCM)
PowerShell
# Exported from gporais.com
# Policy: Configure Solicited Remote Assistance
# State: Enabled
# Supported on: At least Windows Server 2003 operating systems or Windows XP Professional
$path = 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services'
New-Item -Path $path -Force | Out-Null
Set-ItemProperty -Path $path -Name 'fAllowToGetHelp' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'fAllowFullControl' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'MaxTicketExpiry' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'MaxTicketExpiryUnits' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'fUseMailto' -Value 1 -Type DWordIntune XML
OMA-URI: ./Device/Vendor/MSFT/Policy/Config/RemoteAssistance/SolicitedRemoteAssistance
Data type: String
Value:
<enabled/>
<data id="RA_Solicit_Control_List" value="1"/>
<data id="RA_Solicit_ExpireValue_Edt" value="1"/>
<data id="RA_Solicit_ExpireUnits_List" value="1"/>
<data id="RA_Solicit_Mailto_List" value="1"/>Intune Remediation
# === Detection script ===
# Exported from gporais.com
# Policy: Configure Solicited Remote Assistance
# State: Enabled
# Supported on: At least Windows Server 2003 operating systems or Windows XP Professional
function Test-RegistryValue {
param(
[Parameter(Mandatory = $true)][string]$Path,
[Parameter(Mandatory = $true)][string]$Name,
[object]$Expected,
[ValidateSet('String', 'DWord', 'MultiString')][string]$Kind = 'String',
[switch]$Absent
)
try {
$item = Get-ItemProperty -LiteralPath $Path -Name $Name -ErrorAction Stop
} catch {
return $Absent.IsPresent
}
if ($Absent.IsPresent) { return $false }
$actual = $item.$Name
if ($Kind -eq 'DWord') { return ([int64]$actual) -eq ([int64]$Expected) }
if ($Kind -eq 'MultiString') {
$actualValues = @($actual)
$expectedValues = @($Expected)
if ($actualValues.Count -ne $expectedValues.Count) { return $false }
for ($i = 0; $i -lt $expectedValues.Count; $i++) {
if ([string]$actualValues[$i] -ne [string]$expectedValues[$i]) { return $false }
}
return $true
}
return [string]$actual -eq [string]$Expected
}
$checks = @(
(Test-RegistryValue -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fAllowToGetHelp' -Expected 1 -Kind DWord)
(Test-RegistryValue -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fAllowFullControl' -Expected 1 -Kind DWord)
(Test-RegistryValue -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'MaxTicketExpiry' -Expected 1 -Kind DWord)
(Test-RegistryValue -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'MaxTicketExpiryUnits' -Expected 1 -Kind DWord)
(Test-RegistryValue -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fUseMailto' -Expected 1 -Kind DWord)
)
if ($checks -notcontains $false) {
Write-Output 'Compliant'
exit 0
}
Write-Output 'Non-compliant'
exit 1
# === Remediation script ===
# Exported from gporais.com
# Policy: Configure Solicited Remote Assistance
# State: Enabled
# Supported on: At least Windows Server 2003 operating systems or Windows XP Professional
$path = 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services'
New-Item -Path $path -Force | Out-Null
Set-ItemProperty -Path $path -Name 'fAllowToGetHelp' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'fAllowFullControl' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'MaxTicketExpiry' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'MaxTicketExpiryUnits' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'fUseMailto' -Value 1 -Type DWordSCCM scripts
# Exported from gporais.com
# Policy: Configure Solicited Remote Assistance
# State: Enabled
# Supported on: At least Windows Server 2003 operating systems or Windows XP Professional
# SCCM Configuration Item guidance:
# Create a Configuration Item of type "Setting: Script".
# Discovery script: use the Detection script below.
# Remediation script: use the Remediation script below.
# Compliance rule: the Discovery script output equals 'Compliant'.
# === Detection script ===
# Exported from gporais.com
# Policy: Configure Solicited Remote Assistance
# State: Enabled
# Supported on: At least Windows Server 2003 operating systems or Windows XP Professional
function Test-RegistryValue {
param(
[Parameter(Mandatory = $true)][string]$Path,
[Parameter(Mandatory = $true)][string]$Name,
[object]$Expected,
[ValidateSet('String', 'DWord', 'MultiString')][string]$Kind = 'String',
[switch]$Absent
)
try {
$item = Get-ItemProperty -LiteralPath $Path -Name $Name -ErrorAction Stop
} catch {
return $Absent.IsPresent
}
if ($Absent.IsPresent) { return $false }
$actual = $item.$Name
if ($Kind -eq 'DWord') { return ([int64]$actual) -eq ([int64]$Expected) }
if ($Kind -eq 'MultiString') {
$actualValues = @($actual)
$expectedValues = @($Expected)
if ($actualValues.Count -ne $expectedValues.Count) { return $false }
for ($i = 0; $i -lt $expectedValues.Count; $i++) {
if ([string]$actualValues[$i] -ne [string]$expectedValues[$i]) { return $false }
}
return $true
}
return [string]$actual -eq [string]$Expected
}
$checks = @(
(Test-RegistryValue -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fAllowToGetHelp' -Expected 1 -Kind DWord)
(Test-RegistryValue -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fAllowFullControl' -Expected 1 -Kind DWord)
(Test-RegistryValue -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'MaxTicketExpiry' -Expected 1 -Kind DWord)
(Test-RegistryValue -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'MaxTicketExpiryUnits' -Expected 1 -Kind DWord)
(Test-RegistryValue -Path 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services' -Name 'fUseMailto' -Expected 1 -Kind DWord)
)
if ($checks -notcontains $false) {
Write-Output 'Compliant'
exit 0
}
Write-Output 'Non-compliant'
exit 1
# === Remediation script ===
# Exported from gporais.com
# Policy: Configure Solicited Remote Assistance
# State: Enabled
# Supported on: At least Windows Server 2003 operating systems or Windows XP Professional
$path = 'HKLM:\Software\policies\Microsoft\Windows NT\Terminal Services'
New-Item -Path $path -Force | Out-Null
Set-ItemProperty -Path $path -Name 'fAllowToGetHelp' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'fAllowFullControl' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'MaxTicketExpiry' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'MaxTicketExpiryUnits' -Value 1 -Type DWord
Set-ItemProperty -Path $path -Name 'fUseMailto' -Value 1 -Type DWordBuilding a multi-setting collection? Add this setting and generate combined .reg / PowerShell / GPO scripts.