Custom support URL in the Printers folder's left pane
Verified with Windows 11 25H2 — updated on July 30, 2026
Supported on: Windows Server 2003, Windows XP, and Windows 2000 only
Path in the GPO console
Computer Configuration\Administrative Templates\Printers Description
By default, the Printers folder includes a link to the Microsoft Support Web page called "Get help with printing". It can also include a link to a Web page supplied by the vendor of the currently selected printer. If you enable this policy setting, you replace the "Get help with printing" default link with a link to a Web page customized for your enterprise. If you disable this setting or do not configure it, or if you do not enter an alternate Internet address, the default link will appear in the Printers folder. Note: Web pages links only appear in the Printers folder when Web view is enabled. If Web view is disabled, the setting has no effect. (To enable Web view, open the Printers folder, and, on the Tools menu, click Folder Options, click the General tab, and then click "Enable Web content in folders.") Also, see the "Activate Internet printing" setting in this setting folder and the "Browse a common web site to find printers" setting in User Configuration\Administrative Templates\Control Panel\Printers. Web view is affected by the "Turn on Classic Shell" and "Do not allow Folder Options to be opened from the Options button on the View tab of the ribbon" settings in User Configuration\Administrative Templates\Windows Components\Windows Explorer, and by the "Enable Active Desktop" setting in User Configuration\Administrative Templates\Desktop\Active Desktop.
Registry
Software\Policies\Microsoft\Windows NT\Printers MDM / Intune (CSP)
./Device/Vendor/MSFT/Policy/Config/ADMX_Printing/CustomizedSupportUrl Microsoft Learn documentation Mapping data: Microsoft Learn (CC BY 4.0)
Export Builder
BETAConfigure the state, scope and options, then generate .reg, PowerShell, Intune and SCCM outputs — or add the setting to a multi-setting collection.
These exports write the registry — this is not a managed GPO. ⓘ
.reg file
Windows Registry Editor Version 5.00
; Exported from gporais.com
; Policy: Custom support URL in the Printers folder's left pane
; State: Enabled
; Supported on: Windows Server 2003, Windows XP, and Windows 2000 only
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers]
"SupportLink"=""More formats (PowerShell, Intune, SCCM)
PowerShell
# Exported from gporais.com
# Policy: Custom support URL in the Printers folder's left pane
# State: Enabled
# Supported on: Windows Server 2003, Windows XP, and Windows 2000 only
$path = 'HKLM:\Software\Policies\Microsoft\Windows NT\Printers'
New-Item -Path $path -Force | Out-Null
Set-ItemProperty -Path $path -Name 'SupportLink' -Value '' -Type StringIntune XML
OMA-URI: ./Device/Vendor/MSFT/Policy/Config/ADMX_Printing/CustomizedSupportUrl
Data type: String
Value:
<enabled/>
<data id="CustomizedSupportUrl_Link" value=""/>Intune Remediation
# === Detection script ===
# Exported from gporais.com
# Policy: Custom support URL in the Printers folder's left pane
# State: Enabled
# Supported on: Windows Server 2003, Windows XP, and Windows 2000 only
function Test-RegistryValue {
param(
[Parameter(Mandatory = $true)][string]$Path,
[Parameter(Mandatory = $true)][string]$Name,
[object]$Expected,
[ValidateSet('String', 'DWord', 'MultiString')][string]$Kind = 'String',
[switch]$Absent
)
try {
$item = Get-ItemProperty -LiteralPath $Path -Name $Name -ErrorAction Stop
} catch {
return $Absent.IsPresent
}
if ($Absent.IsPresent) { return $false }
$actual = $item.$Name
if ($Kind -eq 'DWord') { return ([int64]$actual) -eq ([int64]$Expected) }
if ($Kind -eq 'MultiString') {
$actualValues = @($actual)
$expectedValues = @($Expected)
if ($actualValues.Count -ne $expectedValues.Count) { return $false }
for ($i = 0; $i -lt $expectedValues.Count; $i++) {
if ([string]$actualValues[$i] -ne [string]$expectedValues[$i]) { return $false }
}
return $true
}
return [string]$actual -eq [string]$Expected
}
$checks = @(
(Test-RegistryValue -Path 'HKLM:\Software\Policies\Microsoft\Windows NT\Printers' -Name 'SupportLink' -Expected '' -Kind String)
)
if ($checks -notcontains $false) {
Write-Output 'Compliant'
exit 0
}
Write-Output 'Non-compliant'
exit 1
# === Remediation script ===
# Exported from gporais.com
# Policy: Custom support URL in the Printers folder's left pane
# State: Enabled
# Supported on: Windows Server 2003, Windows XP, and Windows 2000 only
$path = 'HKLM:\Software\Policies\Microsoft\Windows NT\Printers'
New-Item -Path $path -Force | Out-Null
Set-ItemProperty -Path $path -Name 'SupportLink' -Value '' -Type StringSCCM scripts
# Exported from gporais.com
# Policy: Custom support URL in the Printers folder's left pane
# State: Enabled
# Supported on: Windows Server 2003, Windows XP, and Windows 2000 only
# SCCM Configuration Item guidance:
# Create a Configuration Item of type "Setting: Script".
# Discovery script: use the Detection script below.
# Remediation script: use the Remediation script below.
# Compliance rule: the Discovery script output equals 'Compliant'.
# === Detection script ===
# Exported from gporais.com
# Policy: Custom support URL in the Printers folder's left pane
# State: Enabled
# Supported on: Windows Server 2003, Windows XP, and Windows 2000 only
function Test-RegistryValue {
param(
[Parameter(Mandatory = $true)][string]$Path,
[Parameter(Mandatory = $true)][string]$Name,
[object]$Expected,
[ValidateSet('String', 'DWord', 'MultiString')][string]$Kind = 'String',
[switch]$Absent
)
try {
$item = Get-ItemProperty -LiteralPath $Path -Name $Name -ErrorAction Stop
} catch {
return $Absent.IsPresent
}
if ($Absent.IsPresent) { return $false }
$actual = $item.$Name
if ($Kind -eq 'DWord') { return ([int64]$actual) -eq ([int64]$Expected) }
if ($Kind -eq 'MultiString') {
$actualValues = @($actual)
$expectedValues = @($Expected)
if ($actualValues.Count -ne $expectedValues.Count) { return $false }
for ($i = 0; $i -lt $expectedValues.Count; $i++) {
if ([string]$actualValues[$i] -ne [string]$expectedValues[$i]) { return $false }
}
return $true
}
return [string]$actual -eq [string]$Expected
}
$checks = @(
(Test-RegistryValue -Path 'HKLM:\Software\Policies\Microsoft\Windows NT\Printers' -Name 'SupportLink' -Expected '' -Kind String)
)
if ($checks -notcontains $false) {
Write-Output 'Compliant'
exit 0
}
Write-Output 'Non-compliant'
exit 1
# === Remediation script ===
# Exported from gporais.com
# Policy: Custom support URL in the Printers folder's left pane
# State: Enabled
# Supported on: Windows Server 2003, Windows XP, and Windows 2000 only
$path = 'HKLM:\Software\Policies\Microsoft\Windows NT\Printers'
New-Item -Path $path -Force | Out-Null
Set-ItemProperty -Path $path -Name 'SupportLink' -Value '' -Type StringBuilding a multi-setting collection? Add this setting and generate combined .reg / PowerShell / GPO scripts.